Visitor Services Host seasonal

We’re seeking a friendly and professional Visitor Services Host to join our team. You’ll deliver exceptional customer service across Retail, Admissions, and Hullabazoo, ensuring a positive experience for all visitors. As a key point of contact, you’ll play an essential role in welcoming guests and maintaining high service standards throughout their visit.

If you’re passionate about customer service, we’d love to hear from you!

A minimum of 6 hours per month, with the potential for additional hours during peak periods.

Interviews are proposed to be scheduled for the week commencing February 24th.

Key responsibilities:

• To ensure high standards of customer service across our Visitor Services functions.

• To act as an ambassador for ZSL at all times and actively participate in on-the-job training, including mandatory courses.

• To be a point of contact for all visitors on complaint resolution/enquiries, escalating where necessary to line management.

• To ensure compliance with ZSL policy and procedure including GDPR and Health & Safety related matters.

• Help to drive open communication across the Visitor Services department, including participation in daily team performance briefings.

• This role is predominantly front of house operations, which may involve working outdoors in all weather conditions.

• Flexible working hours, including evening, weekend and bank holidays are essential. 

• Excellent written and/or oral communication skills as we expect the post holder to be able to communicate effectively across the department and with the wider Zoo.
  
  
• Previous experience working in a visitor or customer services setting is an advantage but not essential. We will require a 'hands on approach', particularly during peak trading conditions to support the wider team.

• Someone who acts as an ambassador for ZSL's equality and diversity policies, ensuring compliance across the department, acting with professionalism.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.  

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include:  

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages