Event Ambassadors

• Event Delivery & Operations: Assist with the preparation, set-up, delivery, and de-rig of a wide range of events that support ZSL’s strategic goals and audience engagement.
• Visitor Engagement & Public Speaking: Deliver engaging talks and share event-related information with visitors and educational groups to deepen public connection with ZSL’s mission.
• Guest Experience & Support: Help manage visitor flow, answer queries, and provide direction to ensure a smooth and enjoyable event experience for all attendees.
• Volunteer & Stakeholder Coordination: Brief volunteers and liaise with internal teams and external suppliers, including caterers and performers, to support seamless event execution.
• Safety & Quality Control: Ensure a high standard of safety, cleanliness, and presentation across all event materials and spaces throughout the event duration.
• Data & Donation Management: Oversee the collection and accurate recording of donations, raffle funds, and visitor data to support fundraising and reporting efforts.

• Proven experience and enthusiasm for delivering outstanding visitor experiences.
• Background in a fast-paced visitor attraction or customer-facing environment.
• Skilled in communicating scientific and conservation topics to diverse audiences in an engaging and accessible way.
• Confident and experienced working with children in educational or entertainment settings.
• Qualifications or relevant experience in performing arts, biological sciences, or related fields.
• Experience collaborating with and supporting volunteers.
• Awareness and understanding of safeguarding principles and responsibilities.
• Genuine passion for wildlife, conservation, and the role of zoos in protecting the natural world.

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle  
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages