Railway Platform Assistant

We are looking for a friendly, enthusiastic, and safety-conscious Railway Platform Assistant to join our team and help deliver magical experiences at one of Whipsnade's Zoo’s most beloved attractions.

As a Platform Assistant, you’ll be at the heart of the action, greeting passengers with a smile, helping them safely on and off the train, and working closely with our amazing volunteer team to keep queues moving smoothly. You will be responsible for ensuring safety and customer service, guided by our Railway Rule Book and supported by our dedicated Station Staff.

You’ll play a key role in ensuring everything runs smoothly, while creating a fun, welcoming environment for families, children, and visitors of all ages.

Key responsibilities:  

• Excellent customer service and communication skills, with the confidence to engage and interact positively with visitors.
• A proactive and solutions-focused approach, with the ability to use initiative and take responsibility for the smooth day-to-day running of the platform.
• A strong team player who enjoys collaborating with colleagues and volunteers to deliver a seamless and safe experience for all passengers.
• Comfortable working outdoors in all weather conditions and enjoys being in an active, outdoor environment as part of a busy visitor attraction. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.  

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle  
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages