Events at ZSL London Zoo are a key way for us to engage audiences, share our conservation mission, and support wider organisational goals. As Events Team Lead, you will play a vital role in ensuring the smooth and successful delivery of our seasonal events programme.
Working closely with the Events Manager and wider teams, you will provide essential logistical and operational support across a large and complex operation. You will take responsibility for day-to-day event delivery, offering real-time leadership, problem solving, and decision making on site to ensure events run safely, efficiently, and to a high standard.
This role is offered on a full-time basis, working 37.5 hours per week. As our zoos are open seven days a week, your schedule will follow a rota, which includes weekends and bank holidays. We aim to balance business needs with personal flexibility, so you’ll have advance notice of your shifts to help plan your time.
Key responsibilities:
- Operational Leadership and Team Management: Provide day-to-day line management of the Events Officer and seasonal event staff, including allocating work, setting standards, and delivering training. In the absence of the Events Manager or Programmes Manager, take responsibility for the full delivery of events.
- Event Development and Supplier Coordination: Research and develop ideas and materials for new events that align with and support ZSL’s objectives and long-term strategy, as well as identifying and contracting suitable event suppliers in the lead-up to delivery.
- Event Evaluation: Responsible for ensuring the objectives and outcomes of each event are met, as well as compiling, analysing, and writing up event evaluation reports and visitor feedback.
- Event Planning and Programme Delivery: Under the guidance of the Events Manager, lead on the planning and project management of seasonal events, while also supporting the delivery of the wider events programme to ensure on-site activations meet objectives and are delivered to the highest standard.
- Onsite Coordination and Cross-Team Delivery: Act as the main point of contact for onsite queries and the day-to-day running of live events, liaising with colleagues, event staff, and contractors, while also working with relevant departments (such as Marketing and Creative Design) to ensure event assets are developed, proofed, produced, and delivered in line with deadlines.